Bod Therapy | Massage Therapy

1. Introduction

Gabriela Silva Borges, trading as Bod Therapy (ABN 22 417 538 394), and our associated entities ("Bod Therapy," "we," "our," or "us"), recognise our responsibilities under the Privacy Act 1988 (Cth) (the “Act”) and are dedicated to safeguarding your personal information and privacy.

We take our obligations under the Act seriously and understand the significance of your privacy.

This policy delineates how Bod Therapy and its related entities collect and manage your personal information, medical history, and other sensitive details acquired through our services. The Privacy Policy may undergo updates considering changes in laws, technological advancements, and our operational procedures. The latest version is always available on our website.

2. Information We Collect and Hold

Upon engaging Bod Therapy for services or contacting us via email, phone, writing, or using our website, you consent to the use and disclosure of your personal information as described in this policy. We may also gather information from other sources, as disclosed in this policy.

Personal information is collected based on the services you engage us for and the method of contact. This may include, but is not limited to:

Name, date of birth, address, phone number, email, passport details, driver’s license details, and other contact information.
For healthcare recipients: Preferred first name, date of birth, gender, address, emergency contact, Medicare number, concession details, identification details (e.g., driver’s license or passport), medical history, surgical history, medication history, payment details, and information about product and service usage.
For authorised representatives: First name, last name, date of birth, phone number, address, and relationship with the healthcare recipient.
Information collected from providing goods and services, participating in promotions, surveys, market research, subscribing to mailing lists, or engaging with affiliated partners.
Information obtained from other people and/or organisations, such as IP addresses, device identifiers, and engagement with medical and allied health practitioners, affiliated partners, and business contacts.

3. Sensitive Information

The Act safeguards sensitive information like health or ethnicity details. We use and share this information for the purpose it was collected or a directly related purpose as expected. For additional information on sensitive information or to withhold consent for its use, please contact us.

4. How Your Personal Information Is Used

We use your information to provide products and services, manage our business, and comply with the law. Additionally, we use your information to:

Confirm identity.
Provide requested products and services.
Maintain records of past injuries/complaints, management strategies, and responses.
Make accurate diagnostic and prognosis statements.
Communicate about patient files, family members, and current employment history.
Enhance healthcare recipient experience and conduct market research.
Respond to applications, questions, requests, or complaints.
Handle payments, refunds, and investigate fraud.
Comply with laws and manage our business.

If we don't have your personal information, we may not be able to deliver requested products or services, respond to queries, or make accurate diagnostic and prognosis statements.

5. Marketing

We may use your personal information to inform you about products or services we believe you might be interested in, through various channels. You have the right to opt out of receiving marketing communications.

6. Data Disclosure

Bod Therapy may disclose your personal information:

For primary purposes for which it was collected (business functions and activities).
With your consent.
When required or authorised by Australian Law or a court/tribunal.
When we reasonably believe it is necessary to prevent serious impact to an individual’s life, health, safety, or a serious threat to public health or safety.

We will not disclose your personal information for other secondary purposes unless your consent is given or as required by law. We will not sell or license any collected personal information.

7. Keeping Your Information Safe

We train our staff in secure information handling and use secure systems and environments to store information. Access to and use of information within Bod Therapy is limited to protect against misuse or unlawful disclosure.

We utilise security procedures and modern technology to safeguard personal information, stored electronically in secure data centres in Australia and offshore.

8. Accuracy of Your Information

We rely on you for accurate and up-to-date information. If your personal information changes during our engagement, it is your responsibility to inform us. We take reasonable steps to ensure the accuracy, completeness, and currency of your personal information.

If you believe your information is incorrect or inaccurate, you can request an update by contacting our Privacy Officer.

9. Accessing and Correcting Your Personal Information

You can request access to your personal information held by us. Generally, we will provide access, with exclusions permitted under the Act. If access is denied, we will provide reasons unless it would be unreasonable to do so. You can make a complaint about refusal to the Office of the Australian Information Commissioner.

You can also request correction of your personal information. Any request for access or correction should be directed to our Privacy Officer and will be handled in accordance with the Act.

10. Cookies

A ‘cookie’ is used on our website for record-keeping purposes. Cookies collect and store personal information. You can adjust your internet browser settings to disable cookies, but this may impact your website experience.

Website logs track movements on our site but are not personally identifiable. We are not responsible for the privacy practices of third-party websites linked to ours.

11. Making a Privacy Complaint

If you have a complaint about how we handled your personal information or believe we breached privacy principles, contact our Privacy Officer. We respond to complaints within a reasonable time. If unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner.

In summary, we are committed to maintaining your privacy and security. For questions or concerns, contact our Privacy Officer.

12. Get in Touch

If you have inquiries, want to access your personal information, request corrections, file a complaint, or obtain a copy of this policy, feel free to reach out through any of the following channels:

Bod Therapy

86-88 Tennyson Rd, Mortlake NSW 2137

Phone: 0452 121 626

By Email: info@botherapy.co